Accessibility Statement

Accessibility Statement

Elite Retreats HQ is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology.

Our Commitment

Elite Retreats HQ believes that everyone should be able to shop online with ease, regardless of disability or assistive technology in use. We are committed to making our website accessible and continuously work to improve the user experience for all visitors. We apply the principles of universal design and aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C).

Measures We Take

To ensure our website is accessible to as many people as possible, we have implemented the following measures:

  • •Semantic HTML structure. Pages use proper heading hierarchy, landmarks, and semantic elements to support screen readers and assistive technologies.
  • •Descriptive alt text. Images are paired with descriptive alternative text so users relying on screen readers can understand visual content.
  • •Keyboard navigation. All interactive elements are operable using a keyboard, with visible focus indicators for users who do not use a mouse.
  • •Color contrast. Text and interactive elements meet or exceed WCAG 2.1 Level AA contrast ratios to support users with low vision or color blindness.
  • •Responsive design. Pages adapt to a range of screen sizes and zoom levels, supporting users on mobile devices, tablets, and desktops with magnification needs.
  • •Clear, plain language. Content is written to be readable and understandable, with descriptive link text and consistent navigation.
  • •Form labels. Form fields include visible labels and accessible name attributes to support assistive technology.

Ongoing Improvement

Accessibility is not a one-time effort. Our website and underlying platforms evolve continuously, and we work to review and improve accessibility on an ongoing basis. We monitor our site for accessibility issues, test new content against accessibility standards, and update our practices as guidelines evolve.

Third-Party Content

Some content on our site is provided by third-party platforms, including embedded product reviews, payment processors, and analytics services. While we work with partners who share our accessibility commitments, we cannot guarantee the accessibility of all third-party content. If you encounter an accessibility issue with embedded content, please contact us using the information below, and we will work with the third-party provider to address the issue when possible.

Feedback and Assistance

If you encounter any accessibility barriers on our website, or if you need assistance accessing any product, page, or feature, please contact us directly. We treat accessibility feedback as a priority and will respond promptly to help you complete your task or address the issue.

Elite Retreats HQ — Accessibility Contact
122 Round Rock Rd
Troutman, NC 28166
United States

Phone: +1 (980) 220-2047
Email: support@eliteretreatshq.com

Customer Service Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 12:00 PM – 4:00 PM
Sunday: Closed

When contacting us about an accessibility issue, please include the page URL, a description of the issue, and the assistive technology or browser you are using, if applicable. This helps us reproduce and resolve the issue more quickly.

Formal Complaints

If you wish to file a formal complaint regarding accessibility, please send a written complaint to the address or email above. We will acknowledge receipt within five business days and provide a substantive response within 30 days.