About Us

Your Source for Premium Outdoor Living Products

At Elite Retreats HQ, we connect homeowners with exceptional outdoor living products from trusted, established brands. As an authorized online retailer, we make it easy to transform your backyard into a sophisticated outdoor sanctuary.

Founded in 2024 and based in Troutman, North Carolina, Elite Retreats HQ specializes in curating premium outdoor living products for homeowners who value quality and design. We are your trusted online destination for luxury outdoor living solutions.

How We Work

As an authorized online retailer, we partner with renowned manufacturers and established brands in the outdoor living industry to bring you their premium products. Our curated product selection ships directly to you from the manufacturer, ensuring authenticity and quality in every order.

Our Mission

We are committed to being the definitive online source for luxury outdoor living products that transform ordinary spaces into extraordinary entertainment destinations. Our mission is to connect discerning homeowners with the finest outdoor living products available, making exceptional quality accessible through convenient online shopping.

What Drives Us

Excellence in Every Product
We are committed to sourcing and offering only the highest quality products. Our curated collection is selected not just for immediate appeal, but for long-lasting enjoyment and exceptional value.

Creating Outdoor Sanctuaries
We understand that today's luxury homeowners seek more than products—they desire experiences. Our carefully curated collection of premium outdoor living solutions creates the foundation for unforgettable moments with family and friends.

Uncompromising Quality Standards
We partner exclusively with manufacturers who maintain rigorous quality standards for durability, weather resistance, and aesthetic excellence. We carefully select only manufacturers and brands who demonstrate dedication to superior materials and construction techniques.

Why Shop With Elite Retreats HQ

Authorized Online Retailer
We partner with established, reputable brands to offer authentic products with full manufacturer warranties and support.

Curated Selection
Every product on our site is selected for superior craftsmanship, quality materials, and timeless design.

Expert Customer Support
Our knowledgeable team is available by phone and email to answer questions and help you choose the right products for your outdoor space.

Convenient Online Shopping
Shop our complete collection 24/7 online, with products shipped directly from manufacturers to your door.

Direct from Manufacturer
Products ship directly from the manufacturer, ensuring proper handling, authentic products, and manufacturer warranty coverage.

Our Promise to You

We pledge to be your trusted online partner in creating the outdoor living space of your dreams. Whether you're selecting a statement centerpiece for your patio or designing a complete outdoor entertainment area, we bring expertise, integrity, and passion to every interaction.

Our commitment encompasses:

  • Offering premium outdoor living products from trusted luxury brands through our online store
  • Providing expert guidance by phone and email on product selection and care
  • Delivering exceptional customer service that matches the premium quality of our products
  • Supporting your investment with comprehensive manufacturer warranties and ongoing customer care

Vision for the Future

We envision a future where exceptional luxury outdoor living is accessible to those who appreciate quality craftsmanship and timeless design through convenient online shopping. As we continue to grow, we remain dedicated to discovering innovative luxury products, expanding our online collection, and setting new standards for excellence in the outdoor living industry.

Contact Us

Elite Retreats HQ
122 Round Rock Rd
Troutman, NC 28166
United States

Phone: +1 9802202047
Email: support@eliteretreatshq.com

Customer Service Hours (EST):
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 12:00 PM - 4:00 PM
Sunday: Closed

We typically respond to all inquiries within 24 hours. For urgent matters, please call us directly during business hours.