Terms of Service

Last Updated: November 11, 2025

1. Agreement to Terms

By accessing and using the Elite Retreats HQ website (eliteretreatshq.com) and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

2. About Elite Retreats HQ

Elite Retreats HQ is an authorized online retailer specializing in premium outdoor living products.

Business Name: Elite Retreats HQ
Location: Troutman, North Carolina, United States
Email: support@eliteretreatshq.com
Phone: +1 9802202047

Customer Service Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 12:00 PM – 4:00 PM
Sunday: Closed

(Typical response time is within 24 hours)

3. Products and Services

We offer a curated selection of premium outdoor living products including hot tubs, fire pits, pergolas, patio furniture, and outdoor kitchens. Products are shipped directly from manufacturers to ensure quality and proper handling.

Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, images, or other content on our website are completely accurate, current, or error-free. Product specifications may change without notice.

Pricing

All prices are in U.S. Dollars and are subject to change without notice. We reserve the right to correct pricing errors. If a product's correct price is higher than the stated price, we will contact you before processing your order.

4. Order Process

Payment Authorization

When you place an order, we authorize payment on your payment method. This authorization holds funds but does not immediately charge your account.

Accepted Payment Methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Google Pay
• Apple Pay
• Shop Pay

Order Verification

Within 1-2 business days, we verify product availability with the manufacturer and confirm delivery timelines. We will contact you to approve these details before finalizing your order.

Payment Capture

Once you approve the delivery timeline, we capture payment and process your order for shipment. If you do not approve, we release the authorization hold and cancel the order.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

5. Shipping and Delivery

Detailed information about shipping methods, delivery timeframes, and shipping costs is available in our Shipping Policy.

Key Points:

• Products ship directly from manufacturers
• Orders processed in 1-2 business days
• Standard delivery: 5-7 business days (total 6-9 business days)
• Custom-made products have longer lead times based on manufacturer schedules
• Elite Retreats HQ covers shipping costs for orders

6. Returns and Refunds

Information about returns, refunds, and our policies for damaged or defective products is available in our Return and Refund Policy.

Key Points:

• 30-day return window for eligible products
• Products must be unused and in original condition
• 25% restocking fee applies to all returns and exchanges
• Custom-made and made-to-order products are non-returnable and non-exchangeable
• Return shipping costs and logistics are customer's responsibility
• Refunds processed within 30 days of approval
• Damaged or defective products must be reported within 7 days of delivery

7. Product Warranties

Products are covered by manufacturer warranties. Warranty terms, duration, and coverage vary by product and manufacturer. Specific warranty information is available on product pages or from the manufacturer directly.

We facilitate warranty claims but do not provide our own product warranties beyond what manufacturers offer. Please contact us if you need assistance with a warranty claim:

Email: support@eliteretreatshq.com
Phone: +1 9802202047

Customer Service Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 12:00 PM – 4:00 PM
Sunday: Closed

(Typical response time is within 24 hours)

8. Use of Website

Permitted Use

You may use our website for personal, non-commercial purposes related to browsing and purchasing our products. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Copy, reproduce, or distribute website content without permission
• Use automated systems to access the website without authorization

Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by Elite Retreats HQ or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

10. Limitation of Liability

To the maximum extent permitted by law:

• Elite Retreats HQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products
• Our total liability for any claim related to our products or services shall not exceed the amount you paid for the specific product giving rise to the claim
• We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control

11. Indemnification

You agree to indemnify and hold harmless Elite Retreats HQ, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your violation of these Terms and Conditions or your use of our products.

12. Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina and the United States, without regard to conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms and Conditions or your use of our website shall be subject to the exclusive jurisdiction of the courts located in North Carolina.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with our Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the entire agreement between you and Elite Retreats HQ regarding your use of our website and purchase of our products.

For more information, visit our FAQ page, review our Shipping Policy, Return and Refund Policy, Privacy Policy