Shipping Policy

Last Updated: November 11, 2025

Shipping Overview

At Elite Retreats HQ, we work with trusted manufacturers and shipping partners to deliver premium outdoor living products directly to your home. All products are shipped from the manufacturer to ensure quality and proper handling.

Processing Time

Orders are processed within 1-2 business days after payment authorization. During this time, we verify product availability with the manufacturer and confirm delivery timelines with you before finalizing your order.

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Google Pay
• Apple Pay
• Shop Pay

Delivery Timeframes

Standard products are delivered within 5-7 business days after order processing (total 6-9 business days from order placement).

Custom-made and made-to-order products have longer delivery times that vary based on manufacturer lead times and current production schedules. We will confirm specific timeframes with you before finalizing your order.

Shipping Methods

We offer the following shipping options:

• Standard Freight Delivery: Products are delivered curbside by freight carrier (included with order)
• White Glove Delivery: Full-service delivery including inside placement, assembly, and packaging removal is available for an additional fee. Please contact us for pricing and availability for your specific product and location.

Shipping Costs

Elite Retreats HQ covers all standard shipping costs for your order. You are responsible for return shipping costs if you choose to return a product, as well as any exchange shipping fees. A 25% restocking fee applies to all returns and exchanges.

For details on return shipping and restocking fees, see our Return and Refund Policy.

Order Tracking

Once your order ships, you will receive tracking information via email. You can use this information to monitor your delivery and coordinate with the shipping carrier.

Delivery Inspection

Please inspect your order upon delivery. If you notice any damage or missing items, note this on the delivery receipt and contact us immediately.

Important: Damaged or defective products must be reported within 7 days of delivery. See our Return and Refund Policy for complete details.

For more information, see our Return and Refund Policy, Terms of Service, or visit our FAQ page.