Shipping Policy

Last Updated: November 11, 2025

Shipping Overview

At Elite Retreats HQ, we work with trusted manufacturers and shipping partners to deliver premium outdoor living products directly to your home. All products are shipped from the manufacturer to ensure quality and proper handling.

Processing Time

Orders are processed within 1-2 business days. During this time, we verify product availability with our suppliers and prepare your order for shipment. You will receive an order confirmation email once your payment has been processed and your order enters our shipping queue.

Order Cutoff Time: Orders placed before 5:00 PM Pacific Time (Los Angeles) on business days (Monday-Saturday) will be processed the same day. Orders placed after this time or on Sundays will be processed the next business day.

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Google Pay
• Apple Pay
• Shop Pay

Delivery Timeframes

Standard Products: Delivered within 5-7 business days after order processing (total 6-9 business days from order placement).

Shipping Methods

All orders include standard freight delivery. Products are delivered curbside by the freight carrier to the address you provide at checkout.

White Glove Delivery: Full-service delivery including inside placement, assembly, and packaging removal is available for select products at an additional fee. Please contact us before placing your order to confirm availability and pricing for your specific product and location.

Shipping Costs

Standard Freight Delivery is included with your order at no additional charge.

If you choose to return or exchange a non-defective product, you are responsible for return shipping costs as well as a 25% restocking fee also applies to all returns and exchanges.

For details on return shipping and restocking fees, see our Return and Refund Policy.

Order Tracking

Once your order ships, you will receive tracking information via email. You can use this information to monitor your delivery and coordinate with the shipping carrier.

Delivery Inspection

Please inspect your order upon delivery. If you notice any damage or missing items, note this on the delivery receipt and contact us immediately.

Important: Damaged or defective products must be reported within 7 days of delivery. See our Return and Refund Policy for complete details.

For more information, see our Return and Refund Policy, Terms of Service, or visit our FAQ page.